Home

Last updated:

Return Policy

This Return Policy explains how you may return Nimora products purchased from Xogvalenchphrelo and how refunds are assessed.

Right of withdrawal

Where mandatory consumer law grants a withdrawal right for distance contracts, you may cancel within the statutory period from receipt of the goods, provided items are returned according to the instructions we send. Sealed goods related to health or hygiene may lose the withdrawal right once opened, when such an exception applies under local law.

Condition of returned goods

Items should be unused, in original packaging where reasonable, and accompanied by proof of purchase. We may reduce refunds if the value has diminished due to handling beyond what is necessary to inspect the product.

Process

Contact us using the identifiers above with your order reference. We will confirm the return address and any label requirements. Unauthorized returns may be refused.

Refunds

Approved refunds are issued to the original payment method unless technically impossible. Shipping costs follow applicable law: statutory withdrawal may require us to refund standard delivery costs where those costs were charged.

Defective items

If an item arrives damaged or faulty, notify us promptly with photographs where helpful. Statutory warranty rights remain unaffected.

Timelines

We aim to process eligible refunds within fourteen days of receiving the returned goods or evidence of return, unless a shorter period is required by law in your country.

Geographic scope and customs

Return shipping routes and customs rules depend on your country. You may be responsible for duties or taxes that apply when goods cross a border. If a shipment cannot be delivered because of import restrictions on food supplements in your region, contact us using the published identifiers so we can explain the options available under applicable law.